Shipping Policy
Explore Tracked and Timely Deliveries, Shipping Options, and More for a Hassle-Free Shopping Experience.
Delivery Options Overview
Our Shipping Policy is designed to provide you with clarity and transparency about our shipping processes and expectations. Whether you’re eagerly awaiting your package or need to understand our delivery options, we’re here to guide you through our commitment to timely shipments and reliable service.
Same-Day Shipping
When you order before 2pm.
Get FREE Shipping
When your order is over £100
Collect In-Store
Just choose Local Collection at checkout.
Fairest Shipping Rates
In response to rising energy and fuel expenses, we've introduced a weight-based shipping pricing system. With this approach, you only pay for the minimum weight bracket that your order falls into, ensuring that you save as much as possible on shipping costs. These savings are directly reflected in our competitive store prices.
At checkout, you can easily calculate your shipping costs based on the weight of your order. Our transparent pricing includes all applicable VAT charges, so you can shop with confidence and clarity. This method allows us to offer you the most cost-effective and fair shipping rates, making your overall shopping experience even more affordable.
| Delivered by Royal Mail (Tracked) | |
|---|---|
| Tracked 48 (0-0.75kg) | £3.99 |
| Tracked 24 (0-0.75kg) | £5.99 |
| Special Delivery By 1pm (0-0.75kg) | £11.99 |
| Delivered by Royal Mail (Tracked) | |
|---|---|
| Tracked 48 (0-2kg) | £4.99 |
| Tracked 24 (0-2kg) | £6.99 |
| Special Delivery By 1pm (0-2kg) | £13.99 |
| Delivered by Royal Mail (Tracked) | |
|---|---|
| Tracked 48 (0-2kg) | £6.99 |
| Tracked 48 (2-10kg) | £7.99 |
| Tracked 48 (10-20kg) | £10.99 |
| Tracked 24 (0-2kg) | £8.99 |
| Tracked 24 (2-10kg) | £9.99 |
| Tracked 24 (10-20kg) | £12.99 |
| Special Delivery by 1pm (0-2kg) | £14.99 |
| Special Delivery by 1pm (2-10kg) | £17.99 |
| Special Delivery by 1pm (10-20kg) | £22.99 |
| Delivered By Parcelforce (Tracked) | |
|---|---|
| Express 48 (0-5kg) | £8.99 |
| Express 48 (5-10kg) | £10.49 |
| Express 48 (10-20kg) | £11.99 |
| Express 48 (20-30kg) | £15.49 |
| Express 24 (0-5kg) | £10.99 |
| Express 24 (5-10kg) | £12.49 |
| Express 24 (10-20kg) | £13.99 |
| Express 24 (20-30kg) | £17.49 |
| Delivered By Parcelforce (Tracked) | |
|---|---|
| Large Express 48 (0-5kg) | £39.99 |
| Large Express 48 (5-10kg) | £44.99 |
| Large Express 48 (10-20kg) | £53.99 |
| Large Express 48 (20-30kg) | £70.99 |
| Delivered By Palletways (Tracked) | |
|---|---|
| Quarter Pallet (48hr) | £80 |
| Half Pallet (48hr) | £100 |
| Full Pallet (48hr) | £120 |
| Quarter Pallet (24hr) | £100 |
| Half Pallet (24hr) | £120 |
| Full Pallet (24hr) | £140 |
Exchange or Return of Goods
You must initiate a return and request a refund from your Account > Orders page. Navigate to your order and follow the instructions to initiate a return. You will then be provided with further instructions, including reasons for return and information on how to send the item(s) back.
Returns are not accepted if:
- New packages have been opened.
- There is no verified order receipt.
See our full Returns and Refund Policy for more information.
Need Help?
Our support team are on hand to assist Monday to Friday from 09:00 to 17:00 and Saturday from 09:00 to 12:00 GMT.
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